Item discharged: needs to be transferred...again

Hi. We are getting items returned in delivery tubs that should be floating and not coming back. When checked in here, it says "Item not charged," but if one checks the status, it actually is reshelving at the branch to which it was returned. You have to click on "transfer item" to get it to show our branch. Two questions...1) why are they coming back and not floating and 2) must receiving branches check item status for everything that shows "item not charged" when checking in now? That seems like a lot of extra work.
Ann for GT staff

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